Welcome to The Northwestern Lodge! π²
As a family-owned and couple-operated lodge, we are thrilled you have chosen to stay with us! We are a limited-service lodge (meaning we don't operate like a 24/7 chain hotel). One of us is almost always nearby, but we may be out working on the grounds. The easiest way to reach us if you need anything is to send a quick text to (715) 558-0790, and we will find our way to you! π₯°
Please continue reading below for our important lodge hours and policies. π
OFFICE & CHECK-IN HOURS π
- Monday – Sunday: 4:00 PM – 9:00 PM
GUEST POOL HOURS π
- Daily: 4:00 PM – 8:00 PM (Unless otherwise posted)
- Please Note: We frequently perform regular pool cleaning and maintenance, during which times the pool will be temporarily closed. Feel free to check in with us directly to confirm it is open!
WHAT CAN I EXPECT FROM THE ROOMS? (SETTING EXPECTATIONS) ποΈ
Our biggest goal is that you know exactly what you are booking, you are comfortable with your choice, and you are excited to stay with us! All of our room photos are accurate and show our current amenities. We don't add filters and we don't use AI—just regular, honest cell phone pictures. Currently, our property offers a simple, no-frills, unrenovated experience. Many of our rooms and interior corridors are showing their age and need cosmetic updates. Because this transformation will take months, our current rates reflect our spaces in transition—offering you a good value while updates are underway (it will all take time) πΈπ οΈ
As much as we would love to host you, if modern amenities and updated decor are a priority for you, we highly encourage you to book one of the other lovely, renovated options in town. We want your getaway to be perfect, even if it means staying elsewhere! π₯°π€
ο»ΏOtherwise, we cannot wait to host you and share the rustic charm of the Northwoods! π²β¨
DO YOU ALLOW PETS? πΎ
A NOTE FOR PET PARENTS: As big pet lovers and owners ourselves, we are truly sorry to inform you that we do not allow guest pets at this time. We want to give our own furry family members time to fully adjust to their brand-new home. We truly appreciate your understanding!
DO YOU SERVE BREAKFAST?
We do not, but don't worry! There are so many wonderful places nearby to choose from! π³π₯π₯
βThank you for supporting Small Businesses β€οΈ
ARE THERE COFFEE MAKERS IN THE ROOMS? β
Not at this time, but there is a cup or two waiting for you in the morning in our "Trailhead" Office! π
DO YOU HAVE WIFI/INTERNET? π₯οΈ
Yes, we do, but it is very limited. We provide complimentary Starlink satellite internet to help you look up local trails, check the weather, or send a quick message to family back home. However, we want to be completely transparent with our guests before booking: our building has a stucco and metal exterior that significantly blocks the signal, making the WiFi unreliable. Because of this, our WiFi-based televisions experience frequent disruptions as well. If there are TV issues, be prepared to enjoy a good conversation with your travel companion, going outside and enjoying our courtyard, or even reading a book/magazine. No credits or refunds will be given due to issues beyond our control (such as internet outages).
While we are actively working on ways to strengthen and improve the signal across the property, it is a complex process that will take a considerable amount of time since we just took over the property.
Please Note: If your stay requires 100% reliable, high-speed, or strong internet, we unfortunately cannot provide it at this time. Our bandwidth is not designed for remote work, video conferencing, or heavy streaming, and heavy storms can temporarily knock out the satellite signal entirely. We highly recommend downloading your favorite movies, books, or important documents before you arrive. Think of it as the perfect excuse to fully unplug, log off, and enjoy the great outdoors! πΆπ²ποΈ
IS DAILY HOUSEKEEPING PROVIDED?
We are energy & environmentally conscious. π
There is no daily housekeeping, but we will gladly refresh towels & toiletries upon request for stays of over 5 nights. We take great pride in keeping our home and your home away from home clean and sanitized on a daily basis. Bedding will always be clean & smelling fresh when you arrive. We also use a fabric sanitizer before and after each bed is made. π€π
DO YOU ALLOW DAY VISITORS? π¨π©π§π¦
Yes, visitors are welcome to be with friends and family staying with us. Overnight guests cannot exceed the room occupancy max. The Northwestern Lodge does its best to provide a safe, clean environment for our guests. Guests are fully responsible for their own and their visitors' conduct. Please let your guests know that property use is at their own risk. Please be courteous to other guests so everyone can relax and receive a good night's rest.
CAN I SMOKE IN MY ROOM? βπ
No smoking of any type in any rooms!
If you smoke in a room, there will be a $250.00 charge. Smoking is permitted on the property. We just ask you be courteous to other guests and dispose of your cigarette butts properly (receptacles are provided). If you use Cannabis, we ask that you please consider others and use it in non-conspicuous areas—and of course, never in the rooms!
βBUGS? YUCK! π¦
βNot all bugs are created equal. We can totally live with the ones that don't bite! π
We live in the Northwoods. We love our beautiful natural surroundings, but the local bugs love it too! We are surrounded by forests and various-sized bodies of water. There are ticks, mosquitoes, and others! Mayflies too—those guys are considered a nuisance, but we personally think they are very cool. They don't bite, and their presence not only tells us what season it is but also confirms the quality of the water they come from! Other bugs & critters live here too.
We try our best to prevent most of those unwanted visitors from bugging you (HA, see what we did there?) and work with a company that treats the entire perimeter of our property on a regular basis. However, we cannot completely prevent bugs from finding their way to you and us, whether outside or inside, especially if we leave windows and doors open. With all that being said, please remember that we are not and cannot be responsible for insect bites. Please bring bug spray to help protect yourself, and don't forget your sunscreen for those amazing warm, sunny days! π
ENJOY THE BONFIRE! β¨π₯
We love nothing more than gathering around a cozy fire under the stars. π₯° You are more than welcome to relax, roast marshmallows, and enjoy the beautiful evening!
To keep our beautiful grounds and all of our families safe, we kindly ask that you follow these simple house rules:
- ποΈ Clean up: Please pack out any trash, roasting sticks, or personal items when you leave the area.
- π§ Put It Out Completely: Never leave the fire unattended! When you are done, please use the provided water bucket to douse the coals completely until they stop smoking. βπ₯
- π€« Quiet Hours: Please be mindful of other guests and keep voices low after 9 PM. π
Thank you so much for helping us keep our family-run lodge safe and clean for everyone!
CHECK-IN & CHECK-OUT TIMES π
- Check-In: 4:00 PM to 9:00 PM
- Check-Out: By 10:00 AM
Please kindly honor our check-in times! A valid government-issued photo ID and a major credit card in your name are required at check-in. Please Note: We require a 2-night minimum stay for Friday and Saturday reservations.
CANCELLATION POLICY π
As a small, family-owned lodge, cancellations affect us significantly. When you make a reservation, we loyally hold that room just for you and turn away all other guests. Because our product is time and cannot be restocked, our livelihood depends on guests honoring their commitments. We ask that you please reserve responsibly!
- Standard Cancellations: Cancellations or modifications made up to 1 week (7 days) prior to your arrival date are accepted without penalty. Cancellations made after that time, as well as No-Shows, will result in a charge for the full stay—no exceptions.
- How to Cancel: Any changes or cancellations must be made by calling us DIRECTLY at (715) 558-0790. Cancellations will not be accepted via email.
- Last-Minute & Same-Day Bookings: Reservations made within 1 week of your stay are absolute and cannot be canceled. Same-day reservations will be charged and processed with the card on file the moment we receive the booking.
- Early Departures/Shortened Stays: Sorry, there are no refunds on short stays (meaning you choose to leave earlier than your reserved check-out date). We understand that life happens and plans can change unexpectedly! However, once you have checked in, we are unable to offer refunds for early departures or shortened stays. When you book, we reserve that specific room just for you and turn away other travelers to do so. We appreciate your understanding!
- Weather & Unforeseen Circumstances: We understand that life happens, but we cannot be held financially responsible for changes due to weather, road conditions, or personal occurrences.
EVENT WEEKENDS π
Please note that all reservations made for busy event weekends (Musky Fest, 4th of July, Lumberjack World Championships, Chequamegon MTB Festival, Birkie, etc.) require a 3-night minimum stay.
- The credit card you left on file will be charged in full on the eve of your scheduled arrival.
- If we are unable to process your payment (your card is declined) and we are unable to reach you by phone by 5:00 PM on the eve of your stay, your reservation will be canceled immediately and the accommodation will be offered to other guests on our waiting list.
A QUICK NOTE ON ADVANCE BOOKINGS π To ensure we can provide the best possible experience and accurate availability for all our guests, we currently do not accept reservations far in advance. If you are planning a stay for a future season or several months out, please check back closer to your travel dates or give us a call/text directly at (715) 558-0790—we would be happy to let you know when our calendar opens for your dates!